Here are some commonly asked questions. Please feel free to call us with your questions  0800 2273 769 or email us

COVID-19 - Are Playbases Open?

Yes the Team at Playbases are available to take your calls and emails               0800 2273 769

What is the age life cycle of the PlayMatta system?

A well-installed playground (this requires a Playbases Certified Installer or a Play Matta Certified Installer) that is welded at every seam (standard practice) will last for 10+ years. The tiles can be lifted and relayed when the playground has a refit, and re-warranted, even if it is outside the warranty. The only situation that causes the tiles to suffer significant wear is when sand is tracked onto the playground and not swept off. The abrasive action of the sand under children’s feet eventually smoothes off the texture on the surface of the mat, but does not cause the mat to break up.

What graffiti cleaners can be used on Play Matta tiles?

The standard graffiti cleaners available at Home Depot are effective and these won’t damage the tiles. For super stubborn stains the solvent methyl ethyl ketone is effective. This is the active ingredient in Matta Res-Q. It should be used sparingly and washed off the mats.

How quickly can I have a new Playbases safety surface installed?

On average, once you have placed your order your new Playbases Safety surface can be installed and ready between 1- 2 weeks.

Do Playbases do Installation?

Yes Playbases can supply and install your playground safety surface.

How much Maintenance is there?

This will depend on the system you choose. The Play Matta system is very low maintenance while Woodchips do require regular raking and annual top ups.

Download our Playbases Sythetic Grass Maintenance guide

Check out the product comparison chart or give us a call 0800 2273 769 to discuss your requirements

Can we get documents to prove we meet fall height requirements?

Yes, a certificate of Compliance is supplied when the installation is complete. The certificatation is backed by independent testing and Play Matta is compliant with all New Zealand Playground Safety Surfacing Standards.